POLICIES

Suzanne Wille Studios {SWS}

Information & Policies 2014

{It’s so much easier when everyone knows the policies!}

We hope your photo experience with us is fun and enjoyable! Please help our busy studio to run smoothly by observing our policies. Your familiarity and understanding of these policies is important and will help insure a very memorable experience.

 

Session Booking: The session fee pays for the time and talent of the photographer, the getting to know you portion and phone consultation to help you plan your session, editing artistry, and for your in-person viewing appointment. It does not include any finished portraits or products. The session fee is due at the time of scheduling your portrait session.

  • Sessions are Monday thru Friday, weekend sessions when available add $50.00 per session.
  • Session Fee includes approximately 30-50 Images.
  • Travel Fees begin at $50.00 outside 40 miles of Studio
  • Our studio has minimum purchases on sessions and must be paid at time of session.
  • All sessions require a signed model release.
  • Pricing subject to change without notice.
  • PLEASE do not send me photography related messages via text or Facebook. I need to be able to track and keep a record of our conversations especially when it has to do with your sessions. The best way to book and discuss your sessions and events is through email or by phone.

MY CANCELATION POLICY IS FAIR BUT FIRM: The session fee is due at the time of scheduling your portrait session. Session fees are non-refundable, however

  • With more than 48 hours notice I offer rescheduling
  • With 24 hours notice I offer rescheduling only with a $25.00 fee
  • With less than 24 hours notice you forfeit your photography session fee
  • No shows forfeit your photography session fee, as well we try to call or email ahead to remind you about appointment. We work by appointment only — it’s fair for all concerned.
  • New appointments must be made at time of cancellation.
  • We sometimes shoot by Mother Nature and if the weather is bad or is forecast to be bad, we will reschedule your appointment.

If you have a sick child on the day of the session please call to reschedule.  Sick or uncomfortable children do not like to be photographed and we know that you will not love your portraits nearly as much as if he or she was in good health. Sometimes children have different plans when it comes to schedules and sometimes they just have a plan bad day. This can require additional time. If you wish to add time to your appointment, the following fees will be added:

  • 15 minutes $25.00
  • 30 minutes $50.00
  • Reschedule $25.00 (In person day of appointment)

Payment Options: We accept all major credit cards, checks and cash. If paying with cash please have exact change. Checks must have cleared before session or ordering. Our studio has minimum purchases, and additional subject fees. Please review our Session Fees for pricing information on your type of session. Ask about our Payment Plans for orders over $500.00

Late Charges, Returned Check Charges, Non-Payment: A $35 fee will be applied for any returned checks or declined credit cards per time submitted (to the full extent that the financial institution will allow), and late charges may be assessed in the event of a payment schedule. Please ask for details if needed. In case of non-payment past 60 days, delinquent accounts will be referred to collections.

Session Information: Please arrive for your session 10 minutes early to prepare your hair, makeup, select clothing, and so on. If you arrive too late, {15 min} we’ll have to reschedule you, because other clients come in after you. Or if less the session will be for the shortened time. No Exceptions…

Please bring only the subjects to be photographed to the session. This is especially important with pets and kids, as SWS will need their full attention on him rather than looking at other members of the family. Of course parents are always welcome!

No Cameras/Cell phones, or other photographic, or recording devices are allowed during the sessions, neither at photo or ordering sessions. No Exceptions! This is very distracting to the subjects and the photographer. Please use cell phones in waiting area or different area then where sessions are being held.

All clients of Suzanne Wille Studios MUST sign a model release.  This allows us to show our work to others like you who are looking for a “Personal Photographer. ”When you book a session and are photographed by Suzanne Wille Studios (SWS), you are agreeing and giving SWS permission to use and publish your images for promotional, advertising and any other like purpose. Before your session begins, you will be given a model release form to sign. We cannot photograph anyone who does not sign the model release form.

Sneak Peeks on Blog & Facebook: All client “sneak peeks” will be posted on Facebook and the Blog following their ordering appointment. These images are not for printing and are copyright protected. DO NOT COPY IN ANY WAY…

Selection & Ordering Appointment Information: The order selection and ordering appointment is scheduled at your portrait session. This appointment is usually set up for about 14 days after your session. Selecting portraits for your home, office, and gifts is a wonderful and challenging experience.  Please have all decision makers present for previewing your portraits.  There is a $25 charge for additional portrait preview sessions, and this fee will be assessed for appointments rescheduled with less than 24 hours notice.

We will be spending around one to one and an half hours together previewing your portraits and making your selections. Children are welcome but sometimes can distract from this process. I have an area for children to play but suggest you come with just the adult decision makers. I make this decision your call.

While Suzanne does capture many images during your session, you will see only those images selected by her, the artist, for previewing. She carefully renders each image to ensure maximum artistry and technical perfection. Images with eyes closed, heads turned, duplicates, etc. will not be shown and are removed from my archives permanently after the artist rendering is complete.

Order Expectations: You will be asked to order at the time of the selection and ordering appointment. We have a variety of awesome products and ways for you to enjoy and share your images!  We are here to help you through this process. We offer a 1st week investment discount on your order after 7 days investment goes back to standard investment. Once your order is placed in-person, an online gallery will be available for 7 days to send to family & friends to order or view at the 1st week discounted investment. After 7 days your slideshow and gallery are archived. There is a $25 fee to reload your gallery once it has expired and will be at standard investment. No Exceptions.

Investment Information: Due to the custom nature of the work, please see the following policies in regards to your orders.

  • All orders must be placed in person/or online through our shopping cart area.
  • Payment must be made in full at time of ordering.
  • Rush Orders are available for a 30% price increase.
  • If you want to make a change in your order, you have 24 hours after your order has been received.
  • No refunds are allowed once work has commenced on an order.
  • Due to the custom nature of our work, all sales are final
  • Please note that our studio policy requires that your complete order be placed before we start processing any part of your order.
  • We accept all major credit cards, checks and cash.
  • Ask about our Payment Plans for orders over $500.00
  • If you choose a payment plan option the first payment is required before processing.
  • Standard sales tax and shipping is required to be collected on all orders.
  • Pick up in studio or shipped to you directly must be decided at time of order.
  • Prices subject to change with out notice at any time.

Please allow 4 weeks for your order to be completed. Some orders may take longer especially during the holidays, lab season times, and for special services. Albums and Books take 6-10 weeks depending on the lab. Your portraits are an investment and an heirloom that should not be rushed. You will be notified by telephone or e-mail when your order is ready for pickup. If you are unable to pick up your order, we can ship your order to you for an additional charge. All ordered images are kept on file for a period of 1 year. Un-ordered images are removed from our archives after 30 days. Re-orders placed more than 60 days after the preview appointment, require a minimum $100.00 re-order paid in advance.

Touchups & Photoshop Work: Basic Retouching is included additional basic retouching per-request.

  • Custom/Client directed retouching is an additional $50.00 per hour minimum one hour.
  • Contact studio for information on theses services.

Digital Files:

  • High Resolution images may be purchased during your Selection and Ordering Appointment.
  • Low-res version, suitable for sharing on the web come in some collections. These images are watermarked and great for sharing on social media sites. These images are not for printing and are copyright protected.
  • While Digital Images are offered, please understand that Suzanne Wille Studios {SWS} holds the original copyright to all of her images. Images may not be manipulated in any form without express written consent from SWS.

Clients who purchase Digital Images understand that all images will include Suzanne Wille Studios Brand on a corner of the image.  This will not affect the image quality in any way.  The client also agrees that once the assignment has been completed and a disk of images was purchased and delivered, Suzanne Wille Studios can not assume any liability in any portion if the work is lost, stolen, damaged, or otherwise unavailable to the client.

The Copyright Act protects photographers by giving us the exclusive right to reproduce your photographs. Violations include, but are not limited to, making illegal copies, scanning, printing from home or downloading from our website. It is illegal to copy or reproduce these photographs in any manner without our permission and violators of this Federal Law will be subject to its civil and criminal penalties. Please understand, the photographer wishes to maintain complete control over the print quality, finishes and presentation of the images and any reproduction outside of the studio may lower the quality of the image and scar our reputation for providing superior portraits.

Disability & Injury Release: My involvement and/or participation in a portrait session is voluntary, and I am acting under my own free will. There is a risk of danger, bodily harm, injury, emotional stress, or death as a result of my participation. The risks arise from hiking, standing and posing in potentially precarious locations, tripping or falling in-studio, head injuries with large studio equipment and any other potential risks not limited to this list. There is the potential for risks and dangers that may not be obvious or reasonably foreseeable at this time. I do not have any medical ailments, physical limitations, or mental disabilities that will affect my ability to participate in a photography session. Suzanne Wille, Suzanne Wille Studios and it’s employees/contract workers, spouses and next of kin (hereinafter called RELEASEES) undertakes no direct legal or financial responsibility for my personal safety or well being when I am participating in a photo shoot. I assume the risks, including, but not limited to, those outlined in this agreement. I forever release Suzanne Wille, Suzanne Wille Studios, all related participants and releases from any and all claims and causes of action that I or my representatives now have or may have in the future for personal injury, property damage or wrongful death occurring to me, arising out of participation in a photography session. I am 100% liable for all medical expenses incurred as a result of any injury or property damage during my participation in a photography session. In the event that any one or more of the provisions of this agreement shall be held to be invalid, illegal, unenforceable or in conflict with the law according to the jurisdiction of the state of Colorado, the remaining portions will not be invalidated, and shall remain in full force and effect. I/we agree not to sue any Releasee, and I/we release and agree to indemnify Releasees from and for all liability to the undersigned, his/her personal representatives, assigns, heirs and next of kin for any and all loss or damage, and any claims or demands thereafter on account of injury to the person or property or death of undersigned whether caused by the negligence of the Releasees or otherwise. I/we agree that this release, waiver and indemnity agreement is intended to be as broad and inclusive as is permitted by the laws of the State where these activities are conducted, and if any part thereof is held invalid, it is agreed that the balance shall continue in full force and effect. I/we have read and voluntarily signed this agreement and further agree that no oral representations, statements or inducements apart from the foregoing written agreements have been made. By signing the contract and that I have read the studio policies makes this a binding contract.

Please print and read all of Suzanne Wille Studios polices above if you have any questions please contact Suzanne at the studio 303.617.0025.